F.A.Q

• What is domiciliary care?

  Domiciliary care (or home care) provides personalised support to individuals in their own homes. This may include help with personal care, household tasks, medication management, and companionship, all designed to promote independence.

• What is the definition of first aid?

  First Aid is the assistance given to any person suffering a serious ilness or injury, with care provided to preserve life, prevent the condition from worsening, or to promote recovery.first aid involves making common sense decisions in best interest of an injured person

• What is the importance of a first aid kit?

  1. Preserve life
  2. Prevent harm such as applying pressure to stop bleeding.
  3. Promote recovery

• Who can benefit from domiciliary care services?

  The service is ideal for older adults, individuals with disabilities, or those recovering from illness or surgery who require assistance with everyday tasks while remaining at home.

• How do I know if domiciliary care is right for me or my loved one?

  A comprehensive needs assessment is carried out by care professionals. This assessment reviews medical, personal, and social needs to determine the best level and type of support.

• What types of services do you offer?

  Our services include personal care (bathing, dressing, grooming), domestic assistance (cleaning, shopping, meal preparation), medication reminders, mobility support, and companionship. We also offer specialist support for conditions like dementia.

• How are care plans developed?

  After an initial assessment, a bespoke care plan is created in collaboration with the service user and family. This plan is regularly reviewed and updated to adapt to any changing needs.

• How do you recruit and train your carers?

  All carers are carefully recruited, thoroughly vetted, and receive ongoing training. They are equipped with the latest best practices, ensuring safe and compassionate care that meets industry standards.

• What measures are in place to ensure the quality of care?

  We adhere to strict regulatory standards and are regularly inspected by the Care Quality Commission (CQC [ England]) Care Inspectorate Wales (CIW [Wales] ). Feedback from service users and families is continuously used to improve our service quality.

• How do I arrange for domiciliary care services?

  Contact our team via phone, email, or our online enquiry form. A care coordinator will then schedule an assessment to discuss your needs, preferences, and any financial considerations.

• Can I customise the care services to suit individual needs?

  Absolutely. We believe in a person-centred approach. Care services can be tailored to the specific routines, cultural preferences, and personal habits of the service user.

• What are the costs associated with domiciliary care?

  Costs vary depending on the level of care required and whether the service is self-funded or subsidised by local authorities. We provide a transparent fee structure and offer assistance with financial assessments if needed.

• How are changes in care needs managed over time?

  Regular reviews and open communication ensure that the care plan evolves with the service user’s changing needs. Families are encouraged to provide feedback for timely adjustments.

• What support is available for family members or carers?

  In addition to direct care, we offer guidance and resources for family members. This includes advice on navigating local services, managing care-related challenges, and accessing respite care options.

• How do you handle emergencies or urgent care needs?

  Our carers are trained to respond swiftly in emergencies. We maintain direct lines of communication with local emergency services and have protocols in place to ensure immediate assistance when needed.

• How is medication management handled?

  Carers can provide reminders, assist with administration, and ensure medications are stored safely. For complex regimens, we work closely with healthcare professionals to monitor compliance.

• What are your visiting hours and are services available on weekends or holidays?

  We offer flexible scheduling, including weekend and holiday services. Specific arrangements are discussed during the assessment to ensure that care is provided when needed.

• How do you ensure privacy and confidentiality?

  We adhere strictly to data protection laws and ethical guidelines. Personal information and care details are securely stored, and all staff are trained in confidentiality protocols. We are also a Cyber Essentials Certified organisation and ensure to renew this every year.

• What happens if I’m not satisfied with the care provided?

  We take feedback seriously. There is a clear, transparent complaints procedure in place. Service users and families can raise any concerns directly with our management team for prompt resolution.

• How do you communicate with families about care updates?

  We maintain regular communication through phone calls, emails, or scheduled meetings. Detailed care reports and updates are provided to keep families informed about the service user’s progress. We also provided access to our care portal which shares up to date information regarding care visits, notes, medication etc.